Your personal information and how we collect it is something we take very seriously here at Hoppsharing BV. The following policy applies to data and information collected when you use Hoppsharing BV's network of websites, including www.behoppy.be (including all versions optimized for viewing on a wireless or Tablet device); any email newsletters published or distributed by Hoppsharing BV; any apps published by Hoppsharing BV, including the "Hoppy" app; Activate a Hopp vehicle ("vehicle") or use other services made available by Hoppsharing BV ("service") and any other interactive features and communications offered, however accessed and/or used by Hoppsharing BV ("app"), which are operated by us, made available by us, or produced and maintained by us and our related companies (collectively "hoppy" or "we", "us" or "our").
What information is collected and stored about me?
We collect two basic types of information from you in conjunction with your use of the app, personal information and non-personal information. Personal information is information you provide to us, as more fully described below, i.e. when you use our services, obtain a subscription, complete a survey, register on the app, upload content, participate in a community or provide your email address.
Personal information is any information that can identify you individually and includes, among other things, your name, e-mail address, telephone number, mailing address, credit card, billing and contact information.
Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the app and the internet.
As a general matter, when you browse the app without providing your personal data to us. However, there are a number of circumstances in which you may provide us or our staff, with your personal data. Below is an overview of the most common ways in which we may collect your personal data.
In addition, through the app, we may collect certain information that does not identify you individually. In addition, when you communicate, our servers may automatically maintain an activity log of your use of our app ("non-personal information").
In general, we collect and store the following categories of non-personal information:
Collection of your source IP address/location information
We collect and store location data about you that is associated with your account in the app We will collect location information about the location of Hoppy vehicles, the routes taken by those vehicles and the rental status of those vehicles. We will not collect location data that you do not voluntarily provide, but you must agree to provide certain location data in order to use the service. We also collect and store the source IP address of your device which may disclose the location of your device at the time you use the app.
Collection of personal data from or via social media sites or use of your social media login
Collection of information from other sources
We may also collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify and update the information in our records and to better tailor the app for you. We may also collect personal information from credit reporting agencies to determine, for example, your creditworthiness, credit score and credit utilization, in accordance with applicable law.
Collecting personal and non-personal information through surveys and promotions
Collection of personal data from third parties by means of the Tell-A-Friend function
We may from time to time conduct a referral service to introduce people you know to our apps and service. If you choose to use our Referral Service to tell someone about our apps and service or a discount on apps and service, we will ask you for your contact's name and email address. We will automatically send your contact a one-time email inviting them to visit our app. We store this information for the purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at email@example.com to request that we remove this information from our database.
We use both "Session" cookies and "persistent" cookies. We do not use Flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple apps.
Third-party advertising companies and other non-affiliated advertisers also display ads on our apps. As part of their service, they may place a separate cookie on your computer or smartphone or use other data collection and tracking technologies to collect information such as your IP address, browser type, the server to which your computer is connected, the area code and zip code associated with your server, and whether you responded to a particular ad.
We have no control over these third parties' tracking technologies, how they may be used, or the information they may collect, and we are not responsible for the privacy policies or content of those third parties. Please visit the sites of the relevant companies to review their privacy policies. We may add to or change the list of third party ad servers from time to time and we encourage you to check this section for changes. For more information about online advertising, please visit www.aboutads.info/consumers.
Many of the third party advertisers that place tracking tools on our apps are members of Programs that offer you additional choices regarding the collection and use of your information.
To learn more about the options available to limit the collection and use of your data by third parties, be sure to check out the Network Advertising Initiative and Digital Advertising Alliance websites.
You can also find out about your options to opt-out of data tracking by mobile apps for certain ad networks. You can do this through your device settings. For more information on this, please visit the following websites:
Apple: http://support.apple.com/kb/HT4228 do
Please note that opting out of ad networks does not mean that you will not receive advertising while using our apps or on other apps, nor does it prevent the receipt of interest-based advertising from third parties that do not participate in these Programs. It will, however, exclude you from interest-based advertising that runs through participating networks, as determined by their policies and choice mechanisms.
How do we use your data?
We use the information we obtain from you to help us personalize and continually improve your experience with the app. We may use your personal and non-personal information in the following ways:
Using your location information
In particular, we use your location data to:
Combination of your personal data
We use information from any part of the app or elsewhere in our network for reports and analysis, all of which are owned and operated by Hoppy, and we may combine information, collected in different parts of the app, into a single customer record or analysis or report. We also use and/or combine information we collect off-line or receive from third parties to improve, expand and verify the accuracy of your customer records.
To whom do we provide your information?
Business partners, sponsors and third parties
We may share your personal data from time to time with our sponsors and other business partners. You may withdraw your consent to the sharing of your personal data with business partners and third parties at any time by contacting our customer service department.
Third party agents
We have outside agents, subsidiaries, affiliates and partners who perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that personal information. They may not use, sell, distribute or modify this data in any way other than to provide the requested services to the app.
We may also use or disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with applicable law or to comply with legal process served on us or the app; (b) protect and defend our rights or property, the app or our users, and (c) act in emergency situations to protect the personal safety of us, our affiliates, agents or the app's users or the public. This includes exchanging information with other companies and organizations for fraud protection purposes.
What steps are taken to keep personal data safe?
We are concerned about ensuring the security of your personal information. We ensure the secure transfer of your data from your device to our servers. Personal information collected by our app is stored in a secure operating environment that is not available to the public. Our security procedures mean that we may occasionally request proof of identity before disclosing your personal information to you. Please understand, however, that while we do our best to protect your personal information as soon as we receive it, no transfer of data over the internet or any other public network can be guaranteed to be secure by 100%.
How can we transfer your personal data?
Your information collected through the app may be stored and processed in Belgium or any other country where Hoppy, its customers, affiliates or service providers maintain facilities. Hoppy, its customers, affiliates or service providers may transfer information we collect about you, including personal information across borders and out of your country or jurisdiction to other countries or jurisdictions around the world. If you are located in another region with laws governing the collection and use of data that may differ from the laws of Belgium, the Laws in force will always apply. Please note that we may transfer information, including personal data, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
How long do we keep your data?
Upon termination or deactivation of your account, Hoppy, its clients, affiliates or its service providers may retain information (including your profile information) and user content for a commercially reasonable time for backup, archival and/or monitoring purposes. If you have any questions regarding termination or deactivation of your account, please contact us directly at firstname.lastname@example.org.
What happens if I link to or from another app?
Changes to this policy
What are your choices and how can you opt out?
We believe you should have choices about how your information is collected, used and shared. While you may not opt out of all data collection when you visit our apps, you may limit the collection, use, and sharing of your personally identifiable information.
All personally identifiable information is provided on a voluntary basis. If you do not want Hoppy to collect such information, you should not submit it to the app. If you do, your ability to access certain content will be restricted and some of the app's functionality will be used.
If you wish to change the type of communication you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile through the app. Please note that this may affect your ability to access certain products and services, and that we may continue to send non-promotional communications such as staff confirmations, surveys, and other information about your use of the Service.
If you refer others to us using our email functionality, please note that they may choose not to receive promotional emails from us in the future by following the opt-out instructions in the email invitation.
Please note that although you opt out of online behavioral advertising and other targeted advertising served by participating companies through the app, you will still see other types of ads on the app, it may not be as relevant or targeted to your interests.
Accessing and correcting your information. If you have an account with Hoppy, you can view and modify your information by logging into your account and editing your profile. Please note that we may not be able to delete your personal data without also deleting your user account.
You are not permitted to examine the personal information of any other person or entity, and may need to provide us with personal information to verify your identity before accessing data containing information about you. We may not honor any request to modify or delete personal information if we believe that to do so would violate legal or regulatory requirements, or that the information is inaccurate.
As described above, we may also outsource the processing of your information to, or otherwise share your information with, trusted service providers and trusted business partners in countries other than your country of residence, including the United States and Canada, in accordance with applicable law. Such third parties may be engaged, among other things, in providing services to you, processing transactions and/or providing support services. By providing us with your information, you acknowledge such transfer, storage or use.
You can always reach us at email@example.com or at the number 0489/19.63.95.
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